Job Description
Description We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.
Responsibilities:
• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.
• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.
• Provide specialized white glove support for visiting executives, resolving technical challenges promptly and professionally.
• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.
• Diagnose and resolve issues related to vid...
Responsibilities:
• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.
• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.
• Provide specialized white glove support for visiting executives, resolving technical challenges promptly and professionally.
• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.
• Diagnose and resolve issues related to vid...
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