Job Description
Description
We are looking for a dedicated Desktop Support Analyst to join our team in the Jersey area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.
Responsibilities:
• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.
• Monitor and maintain IT infrastructure for optimal performance and reliability.
• Collaborate with team members to implement innovative IT solutions tailored to client needs.
• Maintain detailed records of support activities and configurations for effective documentation.
• Communicate with clients to understand their requirements and provide timely updates on progress.
• Respond to urgent technical concerns during on-call...
We are looking for a dedicated Desktop Support Analyst to join our team in the Jersey area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.
Responsibilities:
• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.
• Monitor and maintain IT infrastructure for optimal performance and reliability.
• Collaborate with team members to implement innovative IT solutions tailored to client needs.
• Maintain detailed records of support activities and configurations for effective documentation.
• Communicate with clients to understand their requirements and provide timely updates on progress.
• Respond to urgent technical concerns during on-call...
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