Job Description
Job Description
We are seeking a highly skilled Desktop Support Analyst to join our IT team on a large, dynamic media campus. This role is critical in ensuring seamless technology experiences for our staff, creatives, and executives. The ideal candidate will be equally comfortable supporting Windows and macOS environments, with a strong focus on customer service, reliability, and problem-solving.
Key Responsibilities
Provide technical support for Windows and macOS desktops, laptops, and mobile devices.
Manage and administer JAMF for macOS/iOS devices, ensuring compliance and smooth deployment.
Utilize ServiceNow to track, prioritize, and resolve incidents and requests.
Support campus infrastructure including printers, phones, and peripheral devices.
Troubleshoot hardware and software issues quickly and effectively to minimize downtime.
Deliver excellent customer service by communicating clearly, empathetically, and professiona...
We are seeking a highly skilled Desktop Support Analyst to join our IT team on a large, dynamic media campus. This role is critical in ensuring seamless technology experiences for our staff, creatives, and executives. The ideal candidate will be equally comfortable supporting Windows and macOS environments, with a strong focus on customer service, reliability, and problem-solving.
Key Responsibilities
Provide technical support for Windows and macOS desktops, laptops, and mobile devices.
Manage and administer JAMF for macOS/iOS devices, ensuring compliance and smooth deployment.
Utilize ServiceNow to track, prioritize, and resolve incidents and requests.
Support campus infrastructure including printers, phones, and peripheral devices.
Troubleshoot hardware and software issues quickly and effectively to minimize downtime.
Deliver excellent customer service by communicating clearly, empathetically, and professiona...
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