Job Description

About the Role

Our client in Vancouver, BC is seeking a Desktop Support Analyst for a 3‑month onsite contract. This role will provide Tier 1 support to approximately 200 users, focusing on software and hardware troubleshooting within a Microsoft environment. You will handle incoming requests through Jira, resolve frontline technical issues, and ensure a smooth end-user experience.

Key Responsibilities

  • Act as the first point of contact for Tier 1 technical support via walk-ups and Jira tickets
  • Troubleshoot Windows OS, MS 365 apps, desktops/laptops, printers, peripherals, and basic network issues
  • Document, update, and close tickets in Jira following internal standards
  • Perform basic Active Directory tasks including password resets and group membership updates
  • Image, configure, and deploy workstations
  • Support meeting room technology and AV setups
  • Escalate unresolved issues to Tier 2/System teams as needed

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    Job Details

    Location
    Vancouver, British Columbia, Canada
    Job Type
    Temp
    Category
    Computer Occupations
    Posted Date
    February 02, 2026
    Deadline
    March 14, 2026