Job Description
Description
Description: • Address assigned issues using problem solving skills. • Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills • Strong teamwork skills to collaborate effectively with other team members. • Work with leadership to understand the needs of the IT Support customer base. • Work with IT leadership and peers to understand IT Support processes and procedures. • Troubleshoot hardware, software, network, and operating system issues. • Take ownership of assigned issues to ensure timely resolution according to SLA. • Analyze, diagnose, and resolve end-user problems. • Provide remote support for systems and applications using standard nVent tools. • Expedite issue resolution by coordinating with team members and management. • Accurately document details of issues, troubleshooting, and resolutions. • Develop and submit knowledge base articles for review and approval. • Provide on-call support during non-business hours when neede...
Description: • Address assigned issues using problem solving skills. • Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills • Strong teamwork skills to collaborate effectively with other team members. • Work with leadership to understand the needs of the IT Support customer base. • Work with IT leadership and peers to understand IT Support processes and procedures. • Troubleshoot hardware, software, network, and operating system issues. • Take ownership of assigned issues to ensure timely resolution according to SLA. • Analyze, diagnose, and resolve end-user problems. • Provide remote support for systems and applications using standard nVent tools. • Expedite issue resolution by coordinating with team members and management. • Accurately document details of issues, troubleshooting, and resolutions. • Develop and submit knowledge base articles for review and approval. • Provide on-call support during non-business hours when neede...
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