Job Description
**Req ID**:
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
**Requirements**:
- Availability to work 45 hours per week
- Interest in working any shift
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**We Offer**:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
...
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
**Requirements**:
- Availability to work 45 hours per week
- Interest in working any shift
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**We Offer**:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
...
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