Desktop Support Associate

Req ID: 347506 

We are currently seeking a Desktop Support Associate to join our team in Panama, Panamá (PA-8), Panama (PA).

NTT DATA Services currently seeks a “Helpdesk Associate” to join our team in Panama. The Helpdesk Associate will be responsible for providing telephone/email/chat, online, and remote diagnostic technical support of desktops, portables, peripherals, and software.

* Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.

* Answers the helpdesk line and responds to users requests regarding computer systems

* Acknowledges receipt of all users request within defined service levels.

* Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.

* Maintains user information and documentation

* Participates in ensuring that customer requests via the ticketing system are managed to closure.

* Delivers results in support of achieving the organization's Service Level Agreements

* Ability to develop business relationships and communicate effectively with the user community

* Basic Troubleshooting skills

* Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment

* Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.

* Ability to physically perform general office requirements

* Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.