Job Description

Role: Desktop Support
Location: Atalanta GA
Duration: 12 Month Contract 
Description
  • Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment.
  • This role will be responsible for handling all Tier 1 & some Tier 2 issues.
  • The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.
  • The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.
  • The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.
  • Duties ...

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