Job Description
Job Description
We are seeking a highly skilled and experienced Desktop Support Engineer to join our dynamic IT team. This role is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, a deep understanding of desktop systems and applications, and the ability to work effectively under pressure.
Duties and Responsibilities
• Provide first and second-level support to users for desktop and laptop hardware, software, and peripheral issues.
• Install, configure, and maintain Windows and Mac OS environments, along with applications such as Microsoft 365, and antivirus tools.
• Troubleshoot and resolve hardware and software issues in a timely manner, either remotely or on-site.
• Manage user accounts, permissions, and access rights in Active Directory and other directory services.
• Assist with onboarding/offboarding of employees, includi...
We are seeking a highly skilled and experienced Desktop Support Engineer to join our dynamic IT team. This role is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. The ideal candidate will have strong problem-solving skills, a deep understanding of desktop systems and applications, and the ability to work effectively under pressure.
Duties and Responsibilities
• Provide first and second-level support to users for desktop and laptop hardware, software, and peripheral issues.
• Install, configure, and maintain Windows and Mac OS environments, along with applications such as Microsoft 365, and antivirus tools.
• Troubleshoot and resolve hardware and software issues in a timely manner, either remotely or on-site.
• Manage user accounts, permissions, and access rights in Active Directory and other directory services.
• Assist with onboarding/offboarding of employees, includi...
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