Desktop Support Engineer

Key Responsibilities

• Provide Desktop Support services to end users, including receiving, prioritizing, documenting, and resolving help requests.
• Perform imaging and re-imaging of devices.
• Conduct and maintain asset inventories.
• Escalate issues to 3rd party vendors or resolver groups when required.
• Update and maintain incident records in the system.
• Create and update work instructions as needed.
• Document and maintain standards and procedures.

Requirements

• ITE/Diploma graduate with at least 1 year of desktop support experience.
• Minimum 1 year of hands-on experience in Microsoft Windows 10 and Microsoft Office 365.
• Proficient in spoken and written English.
• Holds at least one of the following certifications (or equivalent):
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Microsoft Certified: Windows Client
  • Microsoft Certified: Managing Modern ...