Desktop Support Engineer

We’re looking for a Desktop Support Analyst to support a global user base in a fast-paced Windows environment. The role involves providing on-site and remote support for workstation applications, access management, hardware issues, and user queries, while collaborating with cross-functional teams to keep systems running smoothly.

Key responsibilities

• Provide on-site and remote support to a global community of 500+ users
• Offer 24×5 support and rotational weekend on-call coverage
• Handle incidents and service requests promptly following internal processes
• Work with Level 2/3 teams and external vendors to resolve complex issues
• Monitor alerts and proactively address degraded or unavailable services
• Automate routine tasks to improve efficiency
• Contribute to developing strategic technical solutions

What you should bring

• Strong experience with Windows 10, W...