Desktop Support Engineer

End-User Support

• Provide timely desk-side support to end-users for desktops, laptops, and peripherals.
• Troubleshoot Windows operating systems (Win7/Win8/Win10) and resolve technical issues efficiently.
• Handle issues related to Microsoft Office applications, Acrobat Reader, and antivirus software.
• Manage network printers, LAN/WAN connectivity, and other desktop hardware.

Email & Collaboration Support

• Install, configure, and troubleshoot Microsoft Outlook mail clients.
• Assist users in email-related issues and configuration.

Technical Troubleshooting

• Diagnose and resolve hardware, software, and network-related problems.
• Provide guidance on best practices for system and application usage.

Communication & Coordination

• Maintain average communication skills to interact with users effectively.
• Esca...