Desktop Support Engineer

Desktop Support Engineer (SINGAPOREAN ONLY)

Place : Central Region

Basic Salary: $2800~$3000 +Additional Shift Allowances: $20

Contract : 2 years renewable

Working Days & Working Hours : Monday to Friday 8:00am - 5:30pm or 8:30am - 6:00pm or 9:00am - 6:30pm

(3 rotation support hours)

Job Scope Description & Responsibilities :

• IT trained with IT frontline experience
• Support consists of IT Service Management (ITSM) tickets, requests , walk- in, on site, self- help kiosk, VIP phone, on/ off boarding of systems, hardware /software support
• Address and resolves basic incident, walk in and requests , logs all incidents and requests ;engages Subject Matter Experts to resolve incidents that are beyond the scope of their ability or responsibilities
• Ensure proper escalation of all tickets to respective departments promptly after gathering the necessary information / basic troubleshooting done. Critical t...