Job Description

Summary Benefits:

  • Basic Up to $3000
  • 5 Working Days
  • Locations: West / Central / East

Responsibilities:

  • Provide Level 1 on-site IT support for end users (Windows & macOS environments)
  • Troubleshoot desktops, laptops, MacBooks, tablets, printers, scanners, MFDs, and plotters
  • Perform preventive maintenance on workstations, laptops, and MacBooks
  • Handle IT helpdesk tickets, incidents, and service requests within SLA
  • Perform asset management for IT equipment and infrastructure devices
  • Coordinate with external vendors / 3rd-party support for escalations and repairs
  • Support software installation, patching, configuration, and basic testing
  • Assist users with MS Office 365 and common enterprise applications
  • Provide basic user training and guidance on IT devices and systems
  • Ensure assigned tasks are completed on time and to user satisfaction

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