Desktop Support Engineer

Desktop Engineer

The Desktop Engineer supports daily IT operations and ensures smooth, secure end-user computing across macOS and Windows environments. This role manages device deployment through Jamf Pro and Intune , handles IT asset lifecycle, provides technical support for users and corporate events, and maintains compliance with security and operational standards.

Experience - 1 to 3 years

Notice Period Should be - Immediate Joiner / Serving Notice Period

Location - Coimbatore

Interview Rounds - Face to Face only

Key Responsibilities

• Support and manage macOS/Windows devices using Jamf Pro and Intune.
• Ensure device security compliance (encryption, patching, antivirus).
• Provide on-site and remote IT support; handle incidents via ServiceNow.
• Troubleshoot hardware, software, and basic network issues.
• Support AV systems, video conferencing, and townhall/event setups.
• Maintain accurate IT asset inventory and manage asset lifecycle.
• Assist with LAN/Wi-Fi troubleshooting and VPN access.
• Update IT documentation and support process improvements.

Skills & Qualifications

• 1-3 years of IT support or desktop engineering experience.
• Strong knowledge of macOS, Windows 10/11, Jamf Pro, and Intune.
• Familiarity with ServiceNow and basic networking (VLANs, DNS, DHCP, Wi-Fi).
• Experience with Meraki/Cisco/Juniper environments and AV setups.
• Strong communication, problem-solving, and customer service skills.