Job Description
Purpose
Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement.
Work Overview
- First response for desktop and cabling issues.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Works with servers and telephone systems.
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are accurately l...
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