Desktop Support Engineer

Desktop / Second Line Support Engineer (Level 2)

Location:
Onsite – Gloucester

Salary:
Up to £31,000 per annum

Hours:
Full-time, onsite

The role

We're looking for an experienced Second Line Support Engineer to join a small, friendly organisation within the education sector. This is a hands-on Level 2 position, ideal for someone who enjoys taking ownership of technical issues, working across systems and infrastructure, and acting as an escalation point for complex support queries.

You'll play a key role in maintaining and improving the IT environment, supporting users while also contributing to infrastructure, networking, and systems-related work. The role offers real autonomy and exposure across a broad IT estate.

What you'll be doing

• Acting as a Level 2 escalation point for technical issues beyond first-line resolution
• Providing advanced deskside and remote support to staff and delegates
• Diagnos...