Job Description

Overview

3 Month contract | Onsite role | Strong chance to extend

We’re partnering with a well established organisation to find an experienced Desktop Support Engineer (Level 1 & 2) to join a growing internal IT team. This is a hands-on role supporting a diverse user base across corporate, warehouse and manufacturing environments, offering strong exposure to both on-site and remote support.

Responsibilities

  • Providing Level 1 & 2 helpdesk support both onsite and remotely
  • Managing incidents and service requests via Jira Service Management
  • Installing, configuring and maintaining end-user hardware and applications
  • Supporting user onboarding, access management and device setup
  • Troubleshooting issues across Windows, Microsoft 365, networking and peripherals
  • Escalating complex issues to third-level support where required
  • Maintaining accurate documentation and asset registers
  • Contr...

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