Desktop Support Engineer Level 1

Job Summary:
We are seeking a skilled and customer-focused Hardware Support Technician / Desktop Support Engineer with 2–3 years of hands-on experience supporting desktops, laptops, workstations, and peripheral devices. The ideal candidate will provide onsite deskside support, perform hardware break-fix activities, manage inventory, and ensure excellent end-user experience.

Key Responsibilities

• Provide hardware break-fix support (typically via whole unit swap)
• Deliver deskside and onsite technical support to end users
• Execute device installations, upgrades, and configuration changes
• Troubleshoot issues across Windows, Macintosh, Linux, and mobile platforms
• Maintain spares and manage onsite hardware inventory
• Perform asset tagging and update asset management systems
• Provide weekly reports on inventory counts and hardware outflows
• Work with external suppliers to schedule repairs and replacements
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