Desktop Support Engineer

Roles & Responsibilities:

• Provide hardware break/fix support, primarily through whole unit swaps
• Manage onsite spares inventory
• Deliver deskside support and execute installations/changes
• Ensure a high level of customer service
• Follow defined processes and manage proactive/reactive escalations
• Support end users including management and VIPs
• Troubleshoot across Windows, Mac, Linux, and mobile platforms
• Basic knowledge of LAN/WAN/Wireless/VPN/VLAN configurations
• Asset tagging and maintaining asset management records
• Provide weekly inventory and hardware movement reports
• Coordinate with external suppliers for repairs/replacements

Technical Skills:

• End-user infrastructure support (desktops, laptops, printers, handhelds, smartphones)
• Strong knowledge of Microsoft Windows OS and MS Office suite (Outlook, Word, Excel)
• Good communication skills in ...