Desktop Support Engineer

Company Description

IT

Job Description

Role: Desktop Support
Engineer
Location: Montreal,
QC
Duration: Fulltime

 

BGV will be done for the selected
candidates.

 
JD:

Handle tickets escalated by the Service Desk

•       
Remote Desktop
Support

•       
Install, configure,
and upgrade MS Office and related user applications

•       
Leverage packages
via SCCM 2012

•       
Troubleshoot and
resolve user issues with VMware Horizon clients

•       
Perform workstation,
laptop and zero client break-fix for users

•       
Set-up and register
users for biometric authentication to complement their
AD credentials

•       
Establish and
maintain sound backup and recovery procedures

•       
Patch management on
operating system, browsers and key vendor
applications, i.e. Adobe

•       
Document all