Job Description
We're looking for a Desktop Support Analyst to support a global user base in a fast-paced Windows environment. The role involves providing on-site and remote support for workstation applications, access management, hardware issues, and user queries, while collaborating with cross-functional teams to keep systems running smoothly.
Key responsibilities
Provide on-site and remote support to a global community of 500+ users
Offer 24×5 support and rotational weekend on-call coverage
Handle incidents and service requests promptly following internal processes
Work with Level 2/3 teams and external vendors to resolve complex issues
Monitor alerts and proactively address degraded or unavailable services
Automate routine tasks to improve efficiency
Contribute to developing strategic technical solutions
What you should bring
Strong experience with Windows 10, Windows Server, Office 365, Azure, Outlook, OneDrive, SharePoint, DLP
Hands-on experience with Active Dire...
Key responsibilities
Provide on-site and remote support to a global community of 500+ users
Offer 24×5 support and rotational weekend on-call coverage
Handle incidents and service requests promptly following internal processes
Work with Level 2/3 teams and external vendors to resolve complex issues
Monitor alerts and proactively address degraded or unavailable services
Automate routine tasks to improve efficiency
Contribute to developing strategic technical solutions
What you should bring
Strong experience with Windows 10, Windows Server, Office 365, Azure, Outlook, OneDrive, SharePoint, DLP
Hands-on experience with Active Dire...
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