Job Description
Job
Requirement:
- Candidate should possess
a Diploma / Advanced Diploma, Professional Certificates, Bachelor
Degree or equivalent in Engineering (Computer /
Telecommunication),Computer Science / Information
Technology - Preferably at least 2 years of
related working experience. - Preferably
Executive specializing in Information Technology or
equivalent. - Good communication skills in
English, Malay language for both spoken and
written. - 3 Contract positions
available. - To provide technical and process
assistance to end-users via on-site, phone, email, live chat and
web-form. - To diagnose and troubleshoot
end-users’ problems with various IT tools. - To
perform an initial assessment, attempts to resolve or escalate the
problem based on customer’s standard support process and
procedures. - Analyzes and clarifies the queries
by conducting research and troubleshooting the
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