Desktop Support Engineer

About the Desktop Support Engineer Position

We are looking for a bright Desktop Support Engineer to provide day to day technical support to our employees. This Engineer will give support via phone, web, email, chat and other channels as required.

Shift: Fixed Night Shifts (6:30pm to 3:30am IST)

Desktop Support Engineer Responsibilities

• Take ownership of employees issues reported and see problems through to resolution
• Study, diagnose, troubleshoot and recognize solutions to solve customer issues
• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
• Provide timely and detailed feedback to customers
• Ensure proper recording and closure of all issues
• Installation, configuration & Management of Operating system (Windows) & application software.
• Setup and maintenance of IT systems & devices.
• Knowledge of data backup.
• Knowledge of Network Device & Troubleshooting.
• Knowledge and understanding of VOIP
• Good documentation skills.
• Ability to learn and detail oriented.
• Excellent written and verbal communications.
• Should be able to understand technical terms.