Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Desktop Support Engineer

Location

Scottsdale, AZ

Description

Provide first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution.

Skill Set

  • Experience in using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
  • Excellent customer service, verbal and written communication skills are a must.
  • The ability to multi-task, prioritize and work under pressure is required.
  • Must be willing to...

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