Job Description
Position: Technical Support Specialist
Responsibilities:
- Create and maintain comprehensive technical documentation, including standard operational procedures and technical guides.
- Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
- Monitor and proactively maintain computer systems and networks to ensure optimal performance and uptime.
- Perform system administration tasks, such as software installation, configuration, software patching, system monitoring, performance tuning, capacity planning, and disaster recovery drills.
- Provide timely and effective support for service issues and requests, including availability for emergency technical maintenance outside of regular working hours.
- Collaborate with team members to deliver training on new technologies to staff members.
Qualifications:
- Minimum of a Diploma or Degree in IT or a related di...
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