Desktop Support Engineer

Responsibilities :
 Handle enrolment of users and endpoints into Microsoft 365 (M365) and Intune for account and device management
 Provide desktop support services to users
 Receive, prioritize, document, and resolve end user help requests
 Escalate incidents when necessary to maintain SLA expectations
 Perform imaging and re-imaging of systems
 Conduct asset inventories
 Escalate technical issues to third party vendors or resolver groups
 Update incident records accurately
 Create and update work instructions when required
 Document standards and procedures
 Provide support for Microsoft 365 (M365) applications including Teams, OneDrive, Outlook, and SharePoint
Essential Qualifications
 ITE or Diploma with minimum 1–3 years desktop support or IT-related experience
 Minimum 3 years of experience with Microsoft Windows 10 and Microsoft Office 365
 Basic skills in Active Directory, OneDrive, servers, networking, storage, and ...