Desktop Support

Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Understanding of basic IT infrastructure and application support.- Ability to communicate technical information clearly to non-technical users.