Desktop support

Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.<br /> Provide exceptional customer support by addressing technical inquiries and resolving issues promptly.<br /> Collaborate with cross-functional teams to enhance service delivery and improve operational efficiency.<br /> Document and track incidents and resolutions to ensure continuous improvement in service quality.<br /> Engage in proactive communication with stakeholders to keep them informed about service status and updates.<br /> Participate in training sessions to stay updated on the ...