Desktop Support - Intermediate

Job Description

:
Must have two years or more of formal education inputer Science (or equivalent)Minimum 5 years technical experience supporting hardware and stand-alone and networked applications in a large environment, including:
o Windows, Mac, iOS and Android operating systemso Laptop and Printer troubleshooting and repairo Office productivity tools (document, spreadsheet and presentation software)Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI resultsKnowledge of audio-video and video conference equipment is an assetExperience using data analytic and automation applications is an asset
Other Skills
Strong analytical, problem-solving, time-management and interpersonal skillsA strong focus and demonstratedmitment for providing excellent customer serviceAn outstanding approach to teamwork, collaboration andmunicationUnderstand ethical behavio...