Desktop Support (IT Tech I)

Description

Position Purpose: The Technical Services Technician I will provide technical support to the end users in regards to all desktops, telephones and network support. In addition, the incumbent ensures the technology is capable of performing all Afni and client-driven projects successfully. A key component of this position is to relay information to both corporate and local personnel of any challenges or issues that arise.

Responsibilities

• Provide hardware support such as troubleshooting PCs, replacing hard drives, monitors, keyboards and other hardware items.
• Provide software troubleshooting and support such as conducting investigations on software issues, deploying updates and ghosting.
• Provide telephone support such as replacing broken headsets, replacing phones, and local assistance with various phone models and technologies.
• Provide network support such as installing new servers, troubleshooting connectivity iss...