Desktop Support

Description

Technical Support & Device Management:
Perform computer imaging, upgrades, and deployment of PCs and printers.
Configure and support Wyse terminals.
Set up and configure mobile devices, including iPhones and iPads.
Install and support clinical software applications.
Implement, install, maintain, and support end-user infrastructure equipment and software, including PDAs, Mac and PC workstations, printers, LAN-connected devices, AV systems, video conferencing, and telephony.
Troubleshoot and resolve common hardware and software issues across supported systems.
Conduct proactive diagnostic checks to ensure device performance and security compliance.
Perform regular checkpoint rounds to ensure all equipment is fully operational.
Maintain proper wire management, including before-and-after documentation. Customer Service & Communication:
Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, se...