Job Description
Description
• Computer imaging and upgrades.
• PC’s and printer deployment.
• Windows 11 upgrades.
• Wyse terminal setup and configuration.
• MDM migrations (Intune)
• Clinical software installations.
• Customer service and communication
• Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion.
• Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.
• Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues.
• Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
• Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):
• Critically analyze system failures and quickly determine remed...
• Computer imaging and upgrades.
• PC’s and printer deployment.
• Windows 11 upgrades.
• Wyse terminal setup and configuration.
• MDM migrations (Intune)
• Clinical software installations.
• Customer service and communication
• Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion.
• Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.
• Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues.
• Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT.
• Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):
• Critically analyze system failures and quickly determine remed...
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