Desktop Support

Provide a short description of the Position: The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.


Provide a list of the day-to-day tasks to be performed by the Selected Candidate: Taking care of level tickets (and level when necessary ex: answer phone, create tickets). Tasks include but not limited to: onboarding new staff (equipment deployment), offboarding staff, training state staff, providing support for issues that need to be escalated and completed in a timely manner. Utilize PowerShell scripting to maximize productivity of platform management. Administer corporate mobile device management solution. Maintain platform security and compliance in alignment with agency's cyber security program to protect data. Test Group Policies and updates for endpoint OS. Utilize standard enterpri...