Desktop Support Specialist

Desktop Support Specialist – Level 2
CINC Systems – Colombia
 
About the Role
CINC Systems is seeking a Desktop Support Specialist – Level 2 to provide advanced end-user support and serve as an escalation resource for desktop-related issues. This role is responsible for resolving more complex technical problems, supporting endpoint deployments, and helping maintain reliable and secure desktop environments for CINC employees.
 
The Level 2 Desktop Support Specialist works closely with the Corporate IT team, platform team, information security, and vendors, and plays a key role in maintaining documentation, improving support processes, and ensuring a high-quality employee IT experience.
Job Duties
End-User Support

• Provide day-to-day desktop support for employees and vendor-supported services.
• Deliver phone, ticket-based, and remote support for end users in the U.S. and Colombia.
• Troubleshoot hard...