Job Description

CINC Systems is seeking a Desktop Support Specialist – Level 2 to provide advanced end-user support and serve as an escalation resource for desktop-related issues. This role is responsible for resolving more complex technical problems, supporting endpoint deployments, and helping maintain reliable and secure desktop environments for CINC employees.

The Level 2 Desktop Support Specialist works closely with the Corporate IT team, platform team, information security, and vendors, and plays a key role in maintaining documentation, improving support processes, and ensuring a high-quality employee IT experience.

Job Duties

End-User Support

  • Provide day-to-day desktop support for employees and vendor-supported services.
  • Deliver phone, ticket-based, and remote support for end users in the U.S. and Colombia.
  • Troubleshoot hardware, operating system, application, email, permissions, and connectivity issues.
  • Conduct new u...

Apply for this Position

Ready to join Cincsystems? Click the button below to submit your application.

Submit Application