Desktop Support Specialist

Role : Desktop Support

Location : Reading , UK

Position Overview:

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for customers diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at customer locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Skills & Responsibilities:

• Resident Technicians: Expertise in AV systems, hardware support, and network troubleshooting.
• Dispatch Technicians: Capable of troubleshooting diverse technical issues across locations.
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-lev...