Job Description
Description
The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.
Key Responsibilities:
End‑User Support
+ Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices.
+ Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance.
+ Support onboarding and offboarding processes, including device setup, account creation, and access provisioning.
+ Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach.
Systems Troubleshooting & Maintenance...
The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.
Key Responsibilities:
End‑User Support
+ Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices.
+ Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance.
+ Support onboarding and offboarding processes, including device setup, account creation, and access provisioning.
+ Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach.
Systems Troubleshooting & Maintenance...
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