Desktop Support Specialist

We're committed to bringing passion and customer focus to the business.
We are seeking a full‑time Desktop Support Specialist with strong troubleshooting skills, exceptional attention to detail, and a customer‑focused mindset to join Trinity’s IT team. Primary responsibilities include supporting hardware, software, applications, mobile devices, and Microsoft Teams conference rooms, as well as completing additional tasks assigned. Core activities involve installing, diagnosing, repairing, maintaining, and upgrading computer hardware, software, and peripheral equipment to ensure optimal workstation performance.
This role will provide timely and accurate end‑user support both in person and remotely, adhering to established SLAs, documented protocols, and standard operating procedures. The Desktop Support Specialist will collaborate closely with the Help Desk Manager, fellow Desktop Support Specialists, and System Administrators to resolve more complex or escalated te...