Job Description
Description
Key Responsibilities
Supervisory Leadership
Direct and supervise local field technicians, including daily task assignments, workload balancing, and performance monitoring.
Conduct regular one-on-one check-ins and team huddles to ensure alignment with operational goals and SLA commitments.
Ensure accountability by enforcing consistent adherence to established processes and procedures across the team.
Mentor junior technicians and facilitate career development through coaching and structured feedback.
Lead onboarding and training programs for new technicians to drive rapid integration and productivity.
Resource Management & Operational Oversight
Assess staffing needs and recommend resource adjustments to meet site demands and SLA targets.
Coordinate with the Engagement Manager to optimize technician coverage across multiple locations.
Track resource utilization, technician productivity, and support trends to inform planning and decis...
Key Responsibilities
Supervisory Leadership
Direct and supervise local field technicians, including daily task assignments, workload balancing, and performance monitoring.
Conduct regular one-on-one check-ins and team huddles to ensure alignment with operational goals and SLA commitments.
Ensure accountability by enforcing consistent adherence to established processes and procedures across the team.
Mentor junior technicians and facilitate career development through coaching and structured feedback.
Lead onboarding and training programs for new technicians to drive rapid integration and productivity.
Resource Management & Operational Oversight
Assess staffing needs and recommend resource adjustments to meet site demands and SLA targets.
Coordinate with the Engagement Manager to optimize technician coverage across multiple locations.
Track resource utilization, technician productivity, and support trends to inform planning and decis...
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