Desktop Support Technician

· 7 years’ IT experience, including technical training · Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications · Experience with imaging Windows 10 and 11 OS. · Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet) · Networked printer experience (queue creation, server maintenance, etc.) · Experience in using PC-based word processing, presentation, and e-mail software preferred · Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred · Experience providing direct IT support to executives or senior leadership is highly desirable. · Familiarity with IT service management tools such as ServiceNow or Remedy is a plus. · Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations · Outstanding customer service and interpersonal skills · Ex...