Job Description
Description
This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.
JOB RESPONSIBILITIES:
• Assists the Level 3 with installs and repairs on:
o Standalone and networked printers (Windows environment)
o Video conferencing equipment
o Other peripherals as assigned
• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
• Provide support for identified Level 3 issues where solutions have alrea...
This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.
JOB RESPONSIBILITIES:
• Assists the Level 3 with installs and repairs on:
o Standalone and networked printers (Windows environment)
o Video conferencing equipment
o Other peripherals as assigned
• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
• Provide support for identified Level 3 issues where solutions have alrea...
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