Job Description
We are actively seeking a Tier 2–3 Help Desk / Desktop Support Specialist to join our team. This opening is backfilling a recent departure, and we’re looking for someone who can step in quickly and deliver excellent customer support. This is a 4‑month contract with the possibility of full-time hire once our hiring pause is lifted.
About the Role
The Desktop & Education Support Specialist provides professional technical support across a wide range of Windows and Mac environments. You’ll work both independently and as part of a collaborative team to resolve software, hardware, and network issues. This role supports customers on-site and remotely, ensuring fast, accurate, and customer-focused problem resolution.
You’ll handle workstation deployment, classroom technology maintenance, audio/visual equipment support, and serve as a frontline technical resource for faculty, staff, and students. This includes performing installs, upgrades, preventive maintenance, and responding to eme...
About the Role
The Desktop & Education Support Specialist provides professional technical support across a wide range of Windows and Mac environments. You’ll work both independently and as part of a collaborative team to resolve software, hardware, and network issues. This role supports customers on-site and remotely, ensuring fast, accurate, and customer-focused problem resolution.
You’ll handle workstation deployment, classroom technology maintenance, audio/visual equipment support, and serve as a frontline technical resource for faculty, staff, and students. This includes performing installs, upgrades, preventive maintenance, and responding to eme...
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