Desktop Support Technician

Description

This role will provide technical user support for a moderately complex computing environment. Serves as generalist responsible for providing broad range of user support services, network, training, and computer desktop support and services to a department. Administers user and group accounts. Documents assigned systems and relevant procedures. Performs routine backup of systems and data files, performs restores as requested. Keeps abreast of current technologies. Provides computer support, escalating more complex problems to senior technical staff. Tests hardware, software, and operating systems.

*Principal Responsibilities

1. Manages a client department’s complete desktop computing environment.

2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.

3. Maintains computer software by proactive site visits and keeping an inventory of installed operatin...