Job Description
**Position: Desktop Support Specialist**
Adecco Staffing is currently assisting a local client in hiring for Desktop Support Specialist in Normal, IL. This job is a contract that lasts 6 months. We are looking for an ideal candidate with experience in customer service and technical support and outstanding verbal and written communication skills.
**Key Responsibilities**
+ Support via phone, chat, in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in the company’s goals and mission. You’ll ask questions to understand the root of the issue.
+ First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving issues from basic troubleshooting to more complex hardware and software problems.
+ Incident Resolution & Ma...
Adecco Staffing is currently assisting a local client in hiring for Desktop Support Specialist in Normal, IL. This job is a contract that lasts 6 months. We are looking for an ideal candidate with experience in customer service and technical support and outstanding verbal and written communication skills.
**Key Responsibilities**
+ Support via phone, chat, in person (via walk-up support) and remotely. Providing not just fixes, but high-trust interactions that reinforce our partnership in the company’s goals and mission. You’ll ask questions to understand the root of the issue.
+ First and Second Line Support: Act as the primary point of contact for all IT-related inquiries, incidents, and service requests. Provide prompt and accurate technical support via walk-up, phone, Slack, email, and chat, resolving issues from basic troubleshooting to more complex hardware and software problems.
+ Incident Resolution & Ma...
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