Desktop Support Technician

Job Requirements

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Conceives and provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance searches for improvement opportunities
• Identify, log and resolve technical problems with software applications or network systems
• Identifies improvement areas that can be documented
• Identify potential changes and system improvements and present to leadership for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Helps to define and add input that will help with the creation, maintenance, and distribution of reports to leadershi...