Desktop Support Technician

IT Contractor Duties and Responsibilities

The following document outlines the duties and responsibilities for an IT Contractor at our site location. The contracting company is expected to provide a qualified individual who can fulfill the following roles and responsibilities:

Technical Support

• Provide direct, hands‑on technical support to end users at their desks for all types of desktop, laptop, and peripheral device issues.
• Diagnose and resolve hardware, software, operating system, and peripheral device problems.
• Assist with the installation, configuration, and maintenance of desktop and laptop systems, ensuring they are set up to meet user requirements. Systems media and licenses to be provided by the customer.
• Assist with physical inventory, tracking of IT assets, and ensure accurate documentation of the hardware and software on each user’s machine.
• Provide support for faulty hardware, including the rep...