Desktop Support Technician

Key Responsibilities: o Deliver deskside and remote support for store staff, resolving incidents related to desktops, laptops, POS systems, peripherals, and mobile devices. o Perform IMACD (Install, Move, Add, Change, Dispose) activities for hardware and software. o Coordinate with store managers before visits; validate hardware delivery and ensure compliance with SOPs. o Support POS terminals, printers, and network connectivity for uninterrupted store operations. o Install and configure operating systems, applications, and network settings. o Perform break-fix repairs, hardware replacements, and preventive maintenance. o Manage antivirus updates, data backups, and documentation. o Work with centralized IT teams for advanced troubleshooting (network, servers, AV). o Coordinate with vendors for warranty repairs and escalated issues. o Maintain accurate records in ITSM tools (e.g., ServiceNow). o Provide daily, weekly, and monthly reports on tickets and resolutions during transition and ...