Desktop Support Technician

Description

The Desktop Support Specialist provides advanced Tier 2–3 desktop support in a fast‑paced, client‑focused environment, delivering hands‑on and remote technical assistance across Windows and macOS platforms. This role supports end users with hardware, software, imaging, deployment, and troubleshooting, including Active Directory administration, device provisioning, and workstation lifecycle management. The specialist regularly works with MacOS and JAMF for device management and supports service operations through ticketing systems such as ServiceNow. Responsibilities include workstation and peripheral setup, technology support, preventive maintenance, emergency break/fix repairs, and inventory documentation. The role requires strong customer‑facing skills, the ability to work independently with limited direction, and experience supporting faculty, staff, and end users in instructional or enterprise environments. This position is fully onsite and may serve as ...