Desktop Support Technician

Posting Details

Posting Number 0801469 Classification Title Desktop Support Technician Working Title Department Information Technology Department Contact Email Job Summary/Basic Function Under general supervision, the incumbent serves as an IT technician for Central State University and also the 1890 Land Grant program. This is the first contact customer-facing position requiring: excellent customer service and communication skills, in-depth technical knowledge, attention to detail, friendly, and calm under pressure. Ability to work in a fast-paced work environment. The incumbent will deploy, diagnose, repair, and maintain the University’s owned desktop/laptop hardware and software to ensure secure, smooth, and optimal operation. 

This position reports directly to the Desktop Support Manager in the Information Technology Division. Since the position involves work for the 1890 Land Grant System at CSU, it is expected that the incumbent will abide by the pol...